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Process Improvement Administrator

EasyPost

EasyPost

Lehi, UT, USA
Posted on Tuesday, February 6, 2024
Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.
About the role:
The Process Improvement Administrator II is responsible for identifying, analyzing, and optimizing departmental processes to enhance efficiency and productivity and improve overall performance. This role involves working closely with different teams to understand current workflows, identifying areas for improvement, and implementing solutions to optimize processes.
What you will do:
o Conduct thorough assessments of existing processes to identify areas for improvement.
o Lead and participate in cross-functional teams to implement process improvements.
o Analyze and interpret data to identify trends and opportunities for optimization and automation.
o Prepare and present reports on the impact of process improvements.
o Work closely with teams across the organization to understand process challenges.
o Foster a culture of continuous improvement by promoting collaboration and knowledge sharing.
o Provide training to teams on new and improved processes.
o Develop and maintain documentation for standardized processes.
o Ensure that process improvements align with quality standards and compliance requirements.
o Implement measures to monitor and sustain improvements over time.
o Generate enablement materials and documentation for onboarding new employees and continued training.
o Work cross-functionally with several teams to achieve and maintain sustainable business practices.
o Maintain efficiency and effectiveness of the software tool environment.
o Identify deficiencies in the Sales Cycle to optimize processes.
o Oversee workflows for Implementation and onboarding for closed deals.
About you:
o Bachelor's degree in business, management, or other related field
o 3+ years of related experience or a master’s degree and 1+ years of related experience, or equivalent related work experience.
o Project management experience is preferred.
o Proven experience in process improvement, business analysis, or related roles.
o Strong verbal and written communication
o Advanced skills in Excel/Sheets, PowerPoint/Slides.
o Experience with CRM and GTM tools, including HubSpot.
o Strong analytical and problem-solving skills.
o Excellent communication and interpersonal abilities.
What We Offer:
o Comprehensive medical, dental, vision, and life insurance
o Competitive compensation package and equity
o 401(k) match
o Monthly work from home stipend of $50 net
o Flexible work schedule and paid time off
o Collaborative culture with a supportive team
o A great place to work with unlimited growth opportunities
o The opportunity to make massive contributions at a hyper-growth company
o Make an impact on a product helping ship millions of packages per day
Data Privacy Notice for Job Applicants:
For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy
"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."
To be considered for this position, you must be authorized and based in the United States.